Reporting A Scam

For the most part, buying and selling a car online is a safe process. However, you should always be aware of potential scams. A scammer may try to use the anonymous environment of the internet to carry out a scam. When you’re buying or selling your car, it’s important to be sure that you are dealing with a genuine person.

If you see an unusual or suspicious-looking ad or receive an email that you think might be a scam, we encourage you to report it to the Cartopia team. Many scams can be avoided with a little caution.

Reporting a suspicious ad

If it looks too good to be true, it probably is. If you have encountered an ad that looks unusual you can report the ad to the Cartopia team.

Send us an email at hello@cartopia.com.au. Be sure to provide us with some details about the suspicious ad so that we can properly review your concerns. You can also call us on 1300 696 392 and have a confidential chat with our friendly team. We’ll be happy to discuss the ad in concern.

Reporting a suspicious email or SMS

If you have been contacted by a user and their SMS or emails seem unusual or suspicious, the first thing you should do is get in contact with us. You can give us a call on 1300 696 392 or send us an email at hello@cartopia.com.au. Please provide us with some details about the communication you have received from the user.

Remember, you are under no obligation to continue contact with or meet with the individual.